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RETURNS & REFUNDS

WHAT IS YOUR RETURN POLICY?

We take great pride in our reputation for quality and excellent value. We adhere to our Returns Policy upon receipt of order by the customer, subjected to our terms and conditions:

  • Item must be in its original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty card(s), manual(s), and all accessories. All packaging must be unmarked and not defaced in any manner.
  • Any item that you received with tag(s) attached must be returned with the same tag(s) intact.
  • Item purchased as part of a set or multi-item pack has to be returned as a whole set.
  • We do not accept returns for intimates, earrings and undergarments due to hygiene reasons.
  • All returned item will be reviewed. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.
  • We reserve the right to offer credits or a refund based on our sole discretion.
  • This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable.
  • Our business days for returns is 7 days from the date of package received.

HOW DO I RETURN AN ITEM?

Step 1: Drop an email to customercare@theluxatelier.com, stating your order number and reason for the return. Items should be returned within 7 days from date of package received.

Step 2: Once the return is approved by TheLuxAtelier, we will then arrange the free pick up service to collect your item(s) from the address specified.

WILL I INCUR ANY FEES WHEN RETURNING AN ITEM?

For all items eligible for returns, you will not be liable for payment of any shipping charges or taxes.