• img
  • img
  • My Cart
img

GENERAL

  • WHAT IS THELUXATELIER?

    TheLuxAtelier is a luxurious online platform for buying and experiencing the world of luxury of the high end products.

    TheLuxAtelier offers you exclusive and well-known major fashion houses such as Kenzo, McQ Alexander McQueen, Valentino, M Missoni and Sergio Rossi with good value and good packaging to ensure you have a splendid shopping experience with us!

  • WHAT IF AN ITEM THAT I WANT IS SOLD OUT. WILL IT BE AVAILABLE AGAIN?

PAYMENT

  • WHAT PAYMENT METHODS DO YOU ACCEPT?

    We only accept Visa, Mastercard.

SHIPMENT

  • WILL I BE CHARGED WITH A SHIPPING FEE?

    You can enjoy our free shipping service.

  • HOW LONG WILL MY ITEM(S) TAKE TO ARRIVE?
  • DO I NEED TO SIGN FOR MY ORDER?
  • WHICH COUNTRIES DO YOU SHIP TO?

PACKAGING

  • HOW WILL MY ITEMS BE PACKED?

    * Orders will be carefully packed in our exclusive packaging.

    * Designer bags will be delivered in our signature boxes.

    * Shoes, accessories, small leather goods and apparels may be delivered in either the item’s original packaging (if available) or in our signature box.

ORDERS

  • HOW DO I KNOW IF MY ORDER HAS BEEN RECEIVED?

    You will receive a sales order confirmation after payment. This email will indicate that your order has been received in our system and processed before it is being prepared and shipped to you.

  • CAN I CANCEL MY ORDER?
  • CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

RETURN POLICY

  • WHAT IS YOUR RETURN POLICY?

    We take great pride in our reputation for quality and excellent value. We adhere to our Returns Policy upon receipt of order by the customer, subjected to our terms and conditions:

    • Item must be in its original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty card(s), manual(s), and all accessories. All packaging must be unmarked and not defaced in any manner.
    • Any item that you received with tag(s) attached must be returned with the same tag(s) intact.
    • Item purchased as part of a set or multi-item pack has to be returned as a whole set.
    • We do not accept returns for intimates, earrings and undergarments due to hygiene reasons.
    • All returned item will be reviewed. Item should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted and where applicable, customer may be charged with a fee.
    • We only offer credits based on our sole discretion.
    • This Returns Policy does not apply to items that have been stated as non-exchangeable and non-refundable.
    • Our business days for returns is 7 days from the date of package received.
  • HOW DO I RETURN AN ITEM?
  • WILL I INCUR ANY FEES WHEN RETURNING AN ITEM?